B P O

Customer Support

Stay in touch with your clients 24/7/365 and make long-term relationships.

Enhanced Customer Satisfaction

As we offer a variety of customer engagement channels to allow customers to reach an extensive section of the customers quickly that in turn, result in increased customer satisfaction & retention.

After-Hours Answering Service

Our 24/7/365 answering service is going to make sure that your business is covered even outside your business hours to deliver customer satisfaction and the best customer experience that can be delivered.

BPO ZONES Hires And Provides Training To The Team

Forget about the need to worry about it, We are going to hire and train the team who will answer all calls and deliver the best call quality they can to make customers satisfied with the communication they get.

Services we provide in the Customer Support

Inbound Customer Support

We always make sure that the customer is satisfied with the services we provide based on the client rules of the agent’s evaluation.

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Outbound Customer Support

It involves communication that comes from the contact center on behalf of the clients’ needs, and it focused primarily on sales and marketing.

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The Recruitment Process For All
Customer Support Agents

Studying The Client's Needs

By getting the full details from the client to match the needs with the best candidates.

Matching Candidates

Using Unit One Group’s pool of candidates or by job advertising to get the best fit for the client.

Client Interviews

Preparing and handling candidates’ interviews with the client to select the best.

Hiring Process

Up to 2 weeks trial period, if the client is satisfied, we start the contracting process and sign contracts with the candidates to guarantee the commitment.